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FAQ

Lessons

Active package section

Lessons in stock: lessons that are available in your current package.

Use lessons before: use lessons in stock before this date.

Total packages: the number of packages that have unused lessons.

All available lessons: All available lessons from all packages.

How to book a lesson

  1. Choose a convenient date for your lesson. NOTE: the date of your lessons cannot be earlier than 2 days from the current day.
  2. Click the ‘Add a lesson’ button
  3. Choose a convenient time for your lesson (NOTE: the displayed time is in your time zone. You can always change your time zone in the upper section)
  4. Click the ‘apply’ button
  5. Wait for the admin to approve your lesson (this might take up to 1 business day)
  6. After it is approved, you will receive a notification and a link to the lesson

Lesson statuses

Gray: the lesson is not approved

Green: the lesson is approved

Red: missed lesson

Orange: the lesson was modified and needs your approval (you will see the flame sign in your calendar)

Notifications

You will receive notifications by email and in your account. Notifications are displayed in the top right corner (the bell icon).

If the bell is orange, you have a new, unread notification. Press on the notification to read. Press x to delete.

Time zone

Check your time zone in the upper left corner. If it is not correct, you can always change it. Mouse over it, choose the correct time zone and press the ’OK’ button.

Contact us

If you have any questions you can always contact us.

Calendar export

You can export your calendar and sync it with your devices. You can easily sync with Google, Outlook or any other calendar. The calendar is exported as a .ics file.

Payments

Payment methods

We provide convenient packages with 1, 10 and 25 lessons. The best solution is to book a 25 lesson package. In that case, the price per lesson is only 24 euro!

After you add the package to your cart, you can pay online with your card (lessons will be added to your stock immediately after payment is confirmed) or with bank transfer (you have 24 hours after the invoice is generated).

Payment information

You can find all your payment history in the ‘Payment’ menu tab.

There you can find information about packages you’ve booked, the date of purchase, total amount, payment method and status, as well as a section for downloading bank invoices. You can filter the rows by date.

Profile

Your Profile

In the ‘Profile’ tab you can insert a profile picture, change your name and surname, and change your email and password.

Changing your email address

If you want to change your email address, go to the ‘Profile’ tab, click on the ‘change email’ button, write the new email, and press the ‘enter email’ button. Then we’ll email you a code; paste it into the same field where the email was and press the ‘enter the code from email’ button. Success!

Requirements to attend virtual sessions on various devices

System Requirements

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card

Supported Tablet and Mobile Devices

  • Surface PRO 2 running Win 8.1
  • Surface PRO 3 running Win 10
  • iOS and Android devices
  • Blackberry devices

Supported Browsers

  • Windows: IE7+, Firefox, Chrome, Safari5+
  • Mac: Safari5+, Firefox, Chrome
  • Linux: Firefox, Chrome

Supported Operating Systems

  • Mac OS X with MacOS 10.7 or later
  • Windows 10
  • Windows 8 or 8.1
  • Windows 7
  • Windows Vista with SP1 or later
  • Windows XP with SP3 or later
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)

Bandwidth Requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.
Recommended bandwidth for Meetings and Webinar Panelists:

  • For 1:1 video calling: 600kbps (up/down) for high quality video and 1.2 Mbps (up/down) for HD video
  • For group video calling: 600kbps/1.2Mbps (up/down) for high quality video. For gallery view: 1.5Mbps/1.5Mbps (up/down).
  • For screen sharing only (no video thumbnail): 50-75kbps
  • For screen sharing with video thumbnail: 50-150kbps
  • For audio VoiP: 60-80kbps

Recommended bandwidth for Webinar Attendees:

  • For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD video
  • For screen sharing only (no video thumbnail): 50-75kbps (down)
  • For screen sharing with video thumbnail: 50-150kbps (down)
  • For audio VoiP: 60-80kbps (down)

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